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Consumer law encapsulates your legal rights when buying goods in a shop or online, eating in a restaurant, contracting with a builder or going on holiday, for example.
Examples of consumer law might include a shop or restaurant failing to provide adequate service or a builder not fulfilling their obligations and leaving you with unfinished or defective work. Each situation is unique, so careful guidance from experienced legal advisers is crucial.
There remains a considerable lack of awareness about and confusion concerning consumer law. The sad reality is that many consumers are not exercising their legal rights when it comes to this area of law.
We know that clients want a real sense of control. We work hard to ensure that clients are fully informed about the relevant law, the criminal process and the choices they have. Where clients want to engage with the detail of a case we treat them as key members of the team.